New Roof Now respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information and outlines your choices regarding your data. By using our services or interacting with our website, you consent to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and other contact details.
- Transactional Information: Details regarding your interactions with us, including service requests, project history, invoices, and payments.
- Technical Data: Information about how you interact with our website or services, such as your IP address, browser type, and browsing history.
2. How We Use Your Information
We use your information to:
- Provide roofing services, estimates, and customer support.
- Communicate with you regarding project updates, scheduling, and other service-related information.
- Send SMS and email messages related to project updates, reminders, or promotional offers, as permitted by applicable law.
3. SMS Communications
We may send text messages (SMS) to keep you updated on your project or provide service-related information. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.
You may opt out of receiving SMS communications at any time by replying “STOP” to any text message from us. Please note that by opting out, you may miss important updates regarding your service.
4. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third parties who help us operate our business, such as payment processors, scheduling services, and SMS service providers.
- Legal Compliance: If required by law or in response to valid legal processes, we may disclose your information to regulatory authorities or law enforcement agencies.
No mobile information [PII / personally identifiable information such as phone number] will be shared with third parties/ affiliates for marketing/promotional purposes.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Access and Update: You may access or update your personal information by contacting us directly.
- Opt-Out: You may opt out of receiving SMS or email communications as outlined above.
- Request Deletion: You may request the deletion of your personal information, subject to legal or regulatory requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have questions or concerns about our Privacy Policy or practices, please contact us at:
New Roof Now
515-612-8356
hello@roofnow.com
Welcome to New Roof Now! This Privacy Policy outlines how we collect, use, disclose, and manage your information. Your privacy is important to us, and we are committed to handling your personal information responsibly and transparently.
INTRODUCTION
This Privacy Policy explains the practices of New Roof Now (“we,” “our,” or “us”) regarding the collection, use, and disclosure of personal information when you engage with our services, including visiting our website and contacting us about your move. By using our services, you agree to the terms outlined in this policy.
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy from time to time.
WHAT TYPE OF INFORMATION DO WE COLLECT?
We collect the following types of information to provide and improve our services:
- Contact Information: This includes your name, email address, phone number, and home or moving address, which we use to communicate with you regarding your move.
- Moving Details: Information relevant to your moving request, such as your move date, origin and destination addresses, and any specific moving requirements.
- Browsing Data: When you visit our website, we may collect non-personal data, such as your IP address, browser type, and other technical information to improve website performance.
HOW DO WE USE THE INFORMATION THAT WE COLLECT?
We use your information only to:
- Contact You: To communicate with you about your move, provide quotes, confirm details, and address any questions or concerns.
- Improve Our Services: To personalize and enhance our service offerings based on user feedback and preferences.
- Legal Compliance: To comply with any applicable laws and regulations regarding data use.
SMS OPT-IN CONSENT AND PHONE NUMBER PRIVACY
We collect phone numbers only with your express opt-in consent to receive SMS communications from New Roof Now. We use these numbers solely for communication regarding your move. Your phone numbers and SMS consent information will not be shared with third parties under any circumstances.
TYPES OF SMS COMMUNICATIONS
By opting in to SMS communications from New Roof Now, you may receive messages related to:
- Appointment reminders
- Service updates
- Estimates and invoices
- General customer service inquiries
STANDARD SMS DISCLOSURES
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out of SMS communications at any time, reply STOP.
- For assistance, reply HELP or visit domain.com.
OPT-IN CONSENT
By providing your phone number and explicitly opting in, you consent to receive SMS messages from New Roof Now. Consent is not a condition of service, and you may opt out at any time by replying STOP.
OPT-OUT INSTRUCTIONS
To stop receiving SMS messages from New Roof Now, reply STOP to any message. You will receive a confirmation message, and no further messages will be sent.
HELP INSTRUCTIONS
For assistance, reply HELP to any message. You may also contact us via:
- Phone: (515) 612-8356
- Email: hello@roofnow.com
- Website: newroofnow.com
WITH WHOM DO WE SHARE INFORMATION THAT WE COLLECT?
New Roof Now does not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:
- Service Providers: Trusted partners who assist in the operation of our website and business, who are obligated to keep your information secure and confidential.
- Legal Authorities: If required by law, we may disclose information to governmental authorities as part of legal proceedings or investigations.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
COOKIES AND SIMILAR TECHNOLOGY
Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. Cookies are small data files that are placed on your device when you visit our site.
HOW WE MANAGE YOUR COOKIES
You can control and manage cookies through your browser settings. You may choose to block all cookies or receive alerts when a cookie is being sent. However, please note that blocking cookies may impact your experience with our website.
WHO CAN YOU CONTACT FOR MORE INFORMATION?
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please reach out to us:
- Phone: (515) 612-8356
- Email: hello@roofnow.com
- Website: newroofnow.com
Thank you for trusting New Roof Now with your information. We are dedicated to protecting your privacy and providing a safe and transparent experience.